Privacy Policy

This Privacy Policy applies to Amazon Safety Pro, a compliance consulting service providing Amazon product safety and compliance advisory services to sellers across the United States, Canada, the European Union, the United Kingdom, India, Singapore, and Australia.

This policy explains what personal data we collect from you, how we use and store it, who we share it with, and what rights you have in relation to your data. By using our website or engaging our services, you acknowledge that you have read and understood this policy.

Because we operate across multiple jurisdictions, this policy is designed to comply with applicable privacy laws including India’s Digital Personal Data Protection Act (DPDPA) 2023, the European Union General Data Protection Regulation (GDPR), the UK GDPR, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the California Consumer Privacy Act (CCPA), Singapore’s Personal Data Protection Act (PDPA), and Australia’s Privacy Act 1988.

Service: Amazon Safety Pro

Contact Email: contact@amazonsafetypro.com

If you have any questions about how we handle your personal data, please contact us at the email address above.

Data you provide directly

When you contact us, submit documents, or engage our services, we may collect the following personal and business information:

• Your full name and job title
• Business name and Amazon Seller ID or Store URL
• Email address and phone number
• Product details, product categories, and ASIN information
• Compliance documents, test reports, certificates, and safety documentation you share with us
• Amazon notifications, rejection notices, and case correspondence you share with us
• Messages and communications sent to us via contact forms, email, Zoom, or Slack
• Payment information - processed securely through our third-party payment gateway; we do not store card details directly

Data collected automatically

When you visit our website, we may automatically collect:

• Usage data: pages visited, time spent on site, links clicked, and referral source
• Device and browser data: browser type, operating system, screen resolution, and IP address
• Analytics data via Google Analytics, including aggregated traffic and behavior data
• Advertising data via tracking pixels and cookies used for Google Ads and other digital advertising campaigns

We use the personal data we collect for the following purposes:

• To provide, manage, and deliver our compliance consulting services to you
• To review and assess the compliance documents and Amazon notifications you share with us
• To communicate with you about your case via email, Zoom, or Slack
• To schedule and conduct consultation meetings
• To process payments for our services through our third-party payment gateway
• To send you service updates, compliance alerts, or information relevant to your case
• To analyze website usage and improve our website and services using Google Analytics
• To serve targeted advertising to relevant audiences via Google Ads and other digital advertising platforms
• To comply with applicable legal and regulatory obligations
• To protect the security and integrity of our services and systems

We do not sell your personal data to third parties. We do not use your data for purposes beyond those listed above without your prior consent.

For users in the European Union and United Kingdom, we process your personal data on the following legal bases:

• Contractual necessity - processing required to deliver our services to you
• Legitimate interests - analytics, service improvement, and direct marketing to relevant business audiences
• Legal obligation - where we are required to process data to comply with applicable law
• Consent - for the use of non-essential cookies and targeted advertising, where required

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Storage

Client documents, case files, compliance records, and related correspondence are stored securely in cloud storage systems. We use access controls and encryption to protect stored data from unauthorized access, loss, or disclosure.

Meeting records and communications conducted via Zoom or Slack may be subject to the privacy policies of those platforms in addition to this policy.

Retention

We retain your personal data and client files for a period of one year from the conclusion of our engagement with you, unless a longer retention period is required by applicable law or agreed with you in writing. After this period, your data will be securely deleted or anonymised.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We do not sell or rent your personal data. We may share your data with the following categories of trusted third parties, strictly for the purposes described in this policy:

• Payment gateway providers - to process payments for our services securely
• Google LLC - for website analytics (Google Analytics) and digital advertising (Google Ads)
• Video and communication platforms - Zoom and Slack, used to conduct meetings and case communications
• Cloud storage providers - used to securely store client documents and case files
• Email and marketing tools - used for email communications and, if applicable, marketing campaigns

All third-party service providers we work with are required to handle your data in accordance with applicable privacy laws and are permitted to use your data only for the specific purposes for which it was shared.

We may also disclose your data where required by law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of Amazon Safety Pro, our clients, or others.

As a business registered in India serving clients across the US, Canada, EU, UK, Singapore, and Australia, your personal data may be transferred to and processed in countries other than your own. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable privacy laws, including Standard Contractual Clauses (SCCs) for transfers from the EU and UK, and equivalent mechanisms for other jurisdictions.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our advertising activities. The types of cookies we use include:

• Essential cookies - necessary for the website to function correctly
• Analytics cookies - used by Google Analytics to collect aggregated data about how visitors use our website
• Advertising cookies - used by Google Ads and other advertising platforms to serve relevant ads and measure campaign performance

You can manage your cookie preferences through your browser settings or our cookie consent tool when you first visit our website. Please note that disabling certain cookies may affect the functionality of our website.

Depending on your location and the applicable privacy law, you may have some or all of the following rights in relation to your personal data:

• Right to access - request a copy of the personal data we hold about you
• Right to rectification - request correction of inaccurate or incomplete data
• Right to erasure - request deletion of your personal data in certain circumstances
• Right to restrict processing - request that we limit how we use your data
• Right to data portability - request your data in a structured, machine-readable format
• Right to object - object to certain types of processing, including direct marketing
• Right to withdraw consent - where processing is based on consent, withdraw it at any time
• Right to lodge a complaint - with the relevant data protection authority in your jurisdiction

Jurisdiction-specific rights

• EU / UK users: You have the rights listed above under the GDPR and UK GDPR, and may lodge a complaint with your national data protection authority (e.g. the ICO in the UK).
• California (US) users: Under the CCPA, you have the right to know what personal information is collected, the right to delete, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.
• Canada users: Under PIPEDA, you have the right to access and correct your personal information and to withdraw consent for its use, subject to legal and contractual restrictions.
• India users: Under the DPDPA 2023, you have the right to access, correct, and erase your personal data, and to grievance redressal.
• Singapore users: Under the PDPA, you have the right to access and correct your personal data held by us.
• Australia users: Under the Privacy Act 1988, you have the right to access and correct your personal information.

To exercise any of your rights, please contact us at: contact@amazonsafetypro.com. We will respond to your request within the timeframe required by the applicable law in your jurisdiction.

Our services are intended for business use by Amazon sellers and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at:

Amazon Safety Pro

Email: contact@amazonsafetypro.com